How to Order
All items listed on our website are either in stock or on order and may be ordered by phone, E-mail or regular mail. As there may be limited supplies, all items are offered on a first come, first served basis. At present there are many small parts and other miscellaneous products that are in the process of being catalogued and will be added later. Please call for details if you cannot see what you are looking for on our website.
We will advise you of product availability, shipping charges and any other information you require by return E-mail. DO NOT send credit card information by E-mail as this is not secure. If we have all the items you require, we will send you an E-mail invoice detailing all charges. Your goods will be reserved for five days from this date and unless we receive payment, they will be returned to stock.
To proceed with the purchase, you simply click on the ‘Pay Now’ button on the E-mail invoice and you will be directed to the Paypal website where you may pay securely by Visa, MasterCard, or American Express. Note that you do not have to be a Paypal member to use this service. If you are a Paypal member, you also have the option of paying directly from your bank account. Your goods will be shipped within one business day of confirmation of payment from Paypal.
Toll Free Canada and US 1 877 685 0516
Local 905 685 0516
Call our toll free or local number during business hours* for information or ordering. Outside of normal business hours* you may leave a message on our answering machine and we will return your call as soon as possible.
Normally we will be able to confirm availability of products and approximate shipping charges at the time of your call.
10:00 am to 8:00 pm Monday – Thursday
10:00 am to 1:00 pm Friday - Saturday
We are able to accept Visa, MasterCard, Discover and American Express credit cards for phone orders.
Regular Mail 202 York Street
St. Catharines, Ontario
We recommend using the convenient order form which you can print from our website.
Credit card payment may be made using Visa, MasterCard, Discover, or American Express. Credit cards will not be charged until goods are shipped.
We do not have fax capability.
Model Railway Imports is a "home based" business and as such does not have regular hours when we are open for visitors.
Let us know which forthcoming products you wish to purchase. As we may not receive all the items we order from the manufacturer due to their production limits, orders will be filled on a first come, first served basis. Deposits are not required.
If you would like us to order an item that is currently being produced that we would not normally carry in stock, e.g. loco kits, we may ask you to pay a deposit. Should we be unable to obtain the item you require, the deposit will be refunded in full.
Special order items cannot be returned for refund for any reason.
We will ship by the most expedient means, mail or courier and may ship insured or ‘signed for delivery’ at our discretion. Costs will be based on the actual cost of the method provided, however the minimum shipping and handling charge will be $5.
Canadian residents will be charged 5% GST or the appropriate HST depending on Province.
Ontario residents will be charged 13% HST on all items except books for which the rate is 5%.
International customers will not be charged tax by us, however may be subject to duties, taxes, or other charges in their own country
Returns and Refunds
We visually inspect every item prior to shipping, however locomotives and electrical equipment are not tested. If we notice minor imperfections e.g. torn packaging, we will advise you of this in advance and the price may be adjusted accordingly.
If you find the item has been damaged in transit, is defective or not as described please contact us within 7 days of receipt for instructions on how to repair or return. It shall be our decision whether the item will be repaired, replaced or the payment, including return shipping refunded. Defective items generally are covered by the manufacturers warranty and will have to be returned by the customer to the manufacturer for warranty repair or service if required.
If you decide you do not want the item for any other reason please contact us for approval prior to returning. Goods may only be returned to us within seven days providing they are in original and resalable condition, complete with all original packaging which must be undamaged, warranties, instructions, etc. In this case we will issue a refund for the value of the item only, less a 20% restocking charge. All shipping costs will be the responsibility of the customer.
Digital (DCC) controllers, decoders and other electronic equipment and parts may not be returned for any reason. If you have a problem with a DCC or TTS decoder such as poor sound, rough running, etc. please contact the manufacturer for advice as there are known compatibility and other issues that can be fixed with a simple adjustment of the CVs.
We do not supply goods on an approval basis.
We do not 'lay-away' items for future purchase. All items must be paid for at the time of ordering or shipping. Items can be held for pick up at one of the many shows we attend if paid for at the time of ordering.
Clearance items are sold ‘as is’ with known defects, if any, listed. Refunds will not normally be issued for clearance items.
The products we sell are not intended for use by children, except under the careful supervision of an adult. Railway models have many small parts and sharp edges.
Model Railway Imports accepts no responsibility for injuries or harm to any person whatsoever incurred by either the proper handling, or mis-use of any products we sell, whether or not such injuries or harm are the result of a manufacturers defect in any such product.